UCaaS Platform

Transfer a call to an extension or phone number after announcing the party to be transferred.

Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant feature.

Used to route calls in a call center environment to the appropriate agents based on factors such as time availability, behavior and priority levels.

Allows you to listen in on a selected extension and speak to the internal caller, but not be heard by the external caller.

Call Paths are “burstable,” meaning you can configure your Hosted PBX to give extra call paths “on demand” to deliver additional calls beyond the number of paths purchased—up to 10 additional paths.
The system will automatically track and bill the customers for the extra call paths and they will have use of the additional call paths for the remainder of the billing period.

Automatically forwards your calls to an extension, group, or phone number when your phone is busy.

Forward calls via the portal, or via your device or softphone. Calls may be forwarded to any extension or phone number. Note: device or softphone forwarding functionality may vary by manufacturer.

Place calls on hold and play music or a commercial while a caller is on hold.

Unlike a call placed on hold, a parked call may be picked up at another extension.

Call Queues are used to route calls on a first-in, first-out basis to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD where callers hear an announcement such as “Thank you for calling, all available agents are busy, please hold for the next available agent, or press ‘1’ to leave a message.” When the call is ready to be routed, the ACD handles the routing rules.

Selectively record calls for training or documentation purposes. Includes on demand call recording codes (ex: *8 to pause call recording and *9 to start call recording). Note: Call Recording requires an additional subscription.

Allows routing decisions based on time and date. Multiple schedules can be configured from departments with different hours of operation (e.g. business hours, after hours, and holiday hours).

Indicates an incoming call (and Caller ID if available) while another call is in process.

Customize the appearance of your outgoing Caller ID by outgoing number or extension.

Disable Caller ID for all outbound calls made from your Hosted PBX.

Enables the creation of one or more inbound call routing tables that route to a particular destination, based on Caller ID. A Caller ID Route matches either a call’s Caller ID name or number, and then uses a predetermined call route to deliver the call to its destination.

Cloud Extensions are used to route a call to a specific destination without the use of a physical device/endpoint (Voicemail, Outside Number, Ring Group, etc). Note: Since there is no endpoint with a Cloud Extension, it cannot be placed in a ring group.

Set up a telephone number to dial directly to a device or extension.

Allows remote users to dial into their hosted PBX from an outside line and make outbound calls that will display Caller ID information from a DID within their office.

Allows users to dial *8 plus an extension number to answer a call ringing at that extension. Note: this feature does not work with a Group or Queue call.

Disable Outbound Dialing for specific extensions.

A device or softphone feature that simulates a phone being off-the-hook and sends incoming calls directly into voicemail. Other routing options are also available.

Set up a personal assistant to find you at up to five locations. This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are prompted to announce themselves and are given the option to try the next location or to leave a message.

Call Forwarding is easy to set up and manage from your desktop or on-the-go.

“Blacklist” phone numbers to block them from calling your Hosted PBX.

Identify incoming calls by modifying the Caller ID to display Call Routing information.

Route calls based on incoming Caller ID to any Auto Attendant, extension, Ring Group, phone number, ACD or Call Queue.

Force callers with “No Caller ID” or “Blocked Caller ID” to enter a number that will be presented as their Caller ID.

Allows you to listen in on a selected extension, but not speak.

Set up a telephone number to ring a specific extension or a Ring Group sequentially or simultaneously. This option enables your company to use a live person to answer the caller instead of an Auto Attendant.

A device feature that allows announcements through the loudspeakers of a group of phones or extensions. Note: phone specific; check per brand or model.

A device feature that allows announcements through the loudspeakers of a group of phones or extensions. Note: phone specific; check per brand or model.

Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model.

A device or softphone feature that redials the last number dialed by the extension user. Note: not all phones support this feature.

Hosted PBX extensions can consist of 1- 6 digits.

Configure which types of outbound calls users can make.

Prevent calls to specific numbers or services (e.g. a 1-900 number).

Record incoming and outgoing calls either by default or on demand. Choose which extensions get recorded automatically, which ones can use on demand, and which ones don’t get recorded at all from your company portal. You can also see, search, listen to and download all call recordings generated from a single screen. By default, we store recordings for 90 days; you also have the ability to offload files to an SFTP server.

Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.

Virtual Call Paths deliver calls to and from the PSTN to either hosted endpoints or SIP Trunks. They are shared by all endpoints on a Hosted PBX, regardless of location. Customers can purchase any number of call paths to suit their needs and are limited only by budget constraints and bandwidth consumption (typically 80 Kbps per call).

A device or softphone feature that automates the dialing of a predetermined phone number.

Transfer a call to another extension, group or phone number without announcing the party being transferred.

Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension.

See when a voicemail message is left in up to three other voicemail boxes from your desk phone.

After a voicemail is received, the Hosted PBX will send an email to any valid email account or alias that you enter into your company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number and an attached WAV file that can be played on your PC or mobile device. You can also set up auto-delete for voicemail messages after a configurable time, or as soon they are emailed.

Don’t have a smartphone or tablet capable of playing WAV files? Enter an SMS address in your company portal and the Hosted PBX will send a shorter text message to your device. Note:Third-party text messaging rates may apply.